Help Center
Find answers to the most common questions about booking, payments, and using Gadiyo. If you cannot find what you need, our team is always reachable.
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Booking
How do I book a vehicle on Gadiyo?
Download the Gadiyo app, enter your pickup location and destination, select a vehicle type, choose from available agencies, and confirm your booking. The entire process takes under 60 seconds.
Can I book a vehicle for someone else?
Yes. You can book on behalf of a family member or colleague. Enter their phone number as the contact number for the trip and the driver will reach out to that number upon arrival.
How far in advance can I book?
You can book up to 30 days in advance for car rentals and outstation trips. Auto bookings can be placed up to 7 days ahead. Same-day bookings are available depending on agency availability in your city.
What if no vehicles are available in my area?
If real-time availability is low, you can submit a booking request and Gadiyo will attempt to match you with an agency within 30 minutes. If unavailable, no charge is applied.
Payments and Pricing
What payment methods are accepted?
Gadiyo accepts UPI (Google Pay, PhonePe, BHIM, Paytm), debit and credit cards (Visa, Mastercard, RuPay), and net banking. Cash payment is also accepted for select local agencies.
Are there any hidden charges?
No. The price shown during booking includes vehicle cost and applicable taxes. Toll charges, driver night allowance, and waiting time beyond the free limit are disclosed before confirmation.
When is payment collected?
Payment is collected at the time of booking confirmation. For some agencies, a partial advance is collected and the balance is paid after trip completion.
Cancellations and Refunds
Can I cancel my booking?
Yes. Cancellations made more than 4 hours before the trip start time qualify for a full refund. Within 4 hours, a cancellation fee may apply as shown on your booking screen.
How long does a refund take?
Refunds are processed within 2 to 5 business days and credited to the original payment method. UPI refunds are typically faster than card refunds.
What if the agency cancels my booking?
If an agency cancels your confirmed booking, you receive a full refund within 24 hours. Gadiyo will also attempt to find an alternate agency for your trip at no extra cost.
During the Trip
What if the vehicle does not arrive?
If your vehicle is more than 20 minutes late without communication, contact Gadiyo support through the app. We will reach the agency on your behalf and provide an update within 10 minutes.
Can I change the drop location mid-trip?
You can request a drop location change directly with the driver. Additional distance charges apply at the same per-kilometer rate shown in your booking. The driver is not obligated to accept major route changes.
What do I do in case of an accident or breakdown?
Call our 24/7 emergency line immediately. Gadiyo will coordinate alternate transport and document the incident. Always prioritize personal safety first.
Still need help?
Our support team responds within 2 to 4 hours on business days. For urgent issues, call us directly.